Cookie Policy

Last updated: 9 April 2026

1. What are cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to the site owner.

helloagent.com ("helloagent", "we", "us") uses cookies and similar technologies for essential platform functionality and to understand how visitors use our site.

2. Cookies we use

Essential cookies

These cookies are necessary for helloagent to function. They cannot be switched off. They are set in response to actions you take, such as signing in or filling in forms.

Cookie Purpose Duration
helloagent_session Maintains your session as you browse the site. Required for sign-in and form submissions. 120 minutes
XSRF-TOKEN Protects against cross-site request forgery (CSRF) attacks. A standard security measure. 120 minutes
helloagent_cookie_consent Stores your cookie preferences so we don't ask again on every visit. 6 months

Security cookies (Cloudflare)

helloagent uses Cloudflare for security and performance. Cloudflare may set cookies to identify trusted web traffic and protect against malicious activity.

Cookie Purpose Duration
__cf_bm Bot management - helps distinguish between humans and automated traffic. 30 minutes
cf_clearance Records that you have passed a Cloudflare security challenge. 30 minutes

Analytics cookies (Google Analytics)

We use Google Analytics (loaded via Google Tag Manager) to understand how visitors use helloagent. This helps us improve the site. These cookies collect information in an anonymised form, including the number of visitors, where visitors come from, and the pages they visit.

Cookie Purpose Duration
_ga Distinguishes unique visitors by assigning a randomly generated number. 2 years
_ga_* Used by Google Analytics 4 to maintain session state. 2 years
_gid Distinguishes unique visitors over a 24-hour period. 24 hours

3. Third-party cookies

The analytics and security cookies listed above are set by third parties (Google and Cloudflare). These services have their own privacy policies:

We do not use any advertising or marketing cookies.

4. Managing cookies

You can change your cookie choices on helloagent at any time:

You can also control cookies through your browser settings. You can usually find these in the "Options" or "Preferences" menu of your browser. You can:

  • View what cookies are stored on your device
  • Delete some or all cookies
  • Block cookies from being set
  • Set your browser to notify you when a cookie is being set

Please note that if you block essential cookies, some parts of helloagent may not function correctly - for example, you may not be able to sign in or submit forms.

For more information about managing cookies in specific browsers:

5. Changes to this policy

We may update this cookie policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

6. Contact us

If you have any questions about our use of cookies, please contact us: